We are a leading commercial HVAC (Heating, Ventilation, Air Conditioning) service and maintenance company based in West GTA. We are hiring a Service Coordinator to meet the growing needs of our business.
This is an excellent opportunity for experienced individuals who enjoy working with clients to solve day-to-day problems and connecting with people (clients, technicians and other colleagues). Prior HVAC experience is a value-add but not required; if you're a fast learner with great customer service mentality, you will excel in this role.
Why work for Sensible Heating:
- Stable work environment: We are a stable company with over 30 years of operating history. Our company was built on a strong foundation of honesty and integrity, which earned us the patronage of loyal customers over many years.
- Great team culture: We deliberately hire for fit with our friendly work culture.
- Respect and Trust: We value our employees and have built a culture of professional respect and trust, so everyone knows the next person always has their back.
Responsibilities:
- Ensuring technicians are in the right place at the right time with the required tools and information to provide excellent service to clients.
- Act as the face of the company when dealing with high-value clients, ensuring that all clients’ service needs are exceeded.
- Collaborate with the Service Manager to plan, organize, direct, and supervise installation and service teams to maximize customer service and meet our service commitments.
- Managing preventative maintenance schedules for clients and ensuring all scheduled PMs are completed.
- Coordinate service planning and scheduling alongside the Preventive Maintenance (PM) contract schedule.
- Ensure the supply of parts is sufficiently stocked and available in the warehouse and arranging payment to suppliers.
- Placing orders for parts, tracking when parts are ready to pick-up and updating technicians and clients accordingly.
- Billing out completed service calls, ensuring correct billings for time and material spent on the job, as well as collecting payment from clients.
- Reviewing any service issues raised by clients and bringing these up with Service Manager for quick resolution.
- Ensuring technicians book the right time to job and managing weekly payroll for the technicians.
- Perform other job-related duties as assigned.
Qualifications:
- Previous role in a customer service/ dispatch environment.
- Heightened sense of self-awareness and emotional intelligence.
- Strong verbal and written communication skills.
- Experience with technology tools such as MS Office tools; Prior experience with service ERPs for service is an asset.